Khelaghar Privacy Policy

01 Who We Are

Khelaghar is an online gaming platform operated for players in Bangladesh, accessible at khelaghar.club and through the khelaghar mobile app. When this policy refers to "khelaghar", "we", "us", or "our", it means the operator of the khelaghar platform.

Khelaghar is the data controller for the personal information you provide when you register, deposit, play, or contact support. This means khelaghar is responsible for deciding how and why your data is processed, and for ensuring that processing is done lawfully and transparently.

02 Data We Collect

Khelaghar collects personal data in two broad categories: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

Information Collected Automatically

• Device data: Device type, operating system, browser version, and unique device identifiers.
• Usage data: Pages visited on khelaghar, games played, session duration, and click patterns.
• Location data: Approximate location derived from your IP address, used to verify eligibility and detect fraud.
• Log data: Server logs including IP address, timestamps, and error reports generated during your use of khelaghar.

03 How We Collect Your Data

Khelaghar collects your personal data through the following channels:

• Direct interactions: When you fill in the khelaghar registration form, make a deposit, contact support, or respond to a survey.
• Automated technologies: Cookies, web beacons, and similar tracking technologies placed on your device when you visit khelaghar.club or use the khelaghar app. See Section 7 for full details on cookies.
• Third-party providers: Payment processors such as bKash and Nagad may share transaction confirmation data with khelaghar. Identity verification providers may share the results of document checks. Khelaghar only receives data from third parties that is necessary for the stated purpose.
• Publicly available sources: In limited circumstances, khelaghar may verify information against publicly available records for fraud prevention or compliance purposes.

04 Why We Use Your Data

Khelaghar uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. Here is a clear breakdown of how khelaghar uses your information:

• Account management: To create and maintain your khelaghar account, verify your identity, and manage your login credentials.
• Processing transactions: To handle deposits, withdrawals, and bonus credits accurately and securely on khelaghar.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of khelaghar's support service.
• Legal compliance: To meet anti-money laundering (AML) obligations, age verification requirements, and other regulatory duties applicable to khelaghar.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised access to khelaghar accounts.
• Responsible gaming: To monitor play patterns and identify players who may need support, in line with khelaghar's responsible gaming commitments.
• Platform improvement: To analyse how players use khelaghar, identify technical issues, and develop new features that improve the experience.
• Marketing communications: To send you promotional offers and updates about khelaghar — only where you have given consent or where khelaghar has a legitimate interest, and always with an easy opt-out option.

05 Legal Basis for Processing

Khelaghar processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil khelaghar's obligations to you under the Terms and Conditions — for example, processing your deposits and withdrawals.
• Legal obligation: Processing is required to comply with applicable laws — for example, identity verification and anti-money laundering checks.
• Legitimate interests: Processing is necessary for khelaghar's legitimate business interests, such as fraud prevention and platform security, provided those interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, khelaghar relies on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Sharing Your Data

Khelaghar does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

Service Providers

Khelaghar works with carefully selected third-party service providers who process data on our behalf. These include payment processors (bKash, Nagad, Rocket), identity verification providers, cloud hosting providers, and customer support tools. All service providers are contractually required to handle your data securely and only for the purposes khelaghar specifies.

Regulatory & Legal Authorities

Khelaghar may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where required by applicable law or where khelaghar has a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of users, or comply with a legal obligation.

Business Transfers

In the event that khelaghar undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. Khelaghar will notify affected players before any such transfer takes effect and will ensure the receiving party is bound by equivalent privacy protections.

07 Cookies & Tracking

Khelaghar uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies khelaghar uses:

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies will affect your ability to use khelaghar normally. For more information on managing cookies, refer to your browser's help documentation.

08 Data Retention

Khelaghar retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your khelaghar account and for up to 5 years after account closure, as required for legal and compliance purposes.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping obligations.
• Support communications: Retained for up to 3 years from the date of the last interaction, to assist with dispute resolution.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications from khelaghar.
• Cookie and analytics data: Typically retained for up to 13 months from the date of collection.

When data is no longer required, khelaghar securely deletes or anonymises it so that it can no longer be linked to you as an individual.

09 Your Rights

As a khelaghar player, you have the following rights in relation to your personal data. Khelaghar will respond to all valid requests within a reasonable timeframe, typically within 30 days.

• Right of access: You can request a copy of the personal data khelaghar holds about you.
• Right to rectification: You can ask khelaghar to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You can request that khelaghar delete your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Right to restrict processing: You can ask khelaghar to pause processing of your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request that khelaghar provide your data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to khelaghar processing your data for direct marketing purposes at any time, with immediate effect.
• Right to withdraw consent: Where khelaghar relies on your consent to process data, you can withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, contact khelaghar at [email protected]. Khelaghar may need to verify your identity before processing your request.

10 Data Security

Khelaghar takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and khelaghar's servers.
• Encrypted storage for sensitive data including passwords and payment information held on khelaghar's systems.
• Access controls that limit which khelaghar staff can access personal data, based on the principle of least privilege.
• Regular security audits and vulnerability assessments of khelaghar's infrastructure.
• Incident response procedures to detect, contain, and report data breaches in a timely manner.

While khelaghar takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your khelaghar login details with anyone.

11 Children's Privacy

Khelaghar is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If khelaghar discovers that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe that a minor has registered on khelaghar, please contact us immediately at [email protected] so we can take prompt action.

12 Updates to This Policy

Khelaghar may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, we will update the effective date at the top of this page.

For significant changes that materially affect how khelaghar processes your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of khelaghar after the updated policy has been published constitutes your acknowledgement of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how khelaghar protects your information.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way khelaghar handles your personal data, please get in touch with the khelaghar privacy team:

• Email: [email protected]
• Subject line: Privacy Request — [your registered email]
• Response time: Khelaghar aims to respond to all privacy-related queries within 2 business days
• Support hours: 24 hours a day, 7 days a week

For questions about responsible gaming or account self-exclusion, please visit the Responsible Gaming page. For general terms of use, see the Terms and Conditions.